Question 1

What hardware do we need?

Accepted Answer

MySapienta is cloud-based and works on any device with internet access. You need computers or tablets with a modern web browser (Windows, Mac, or Linux), mobile devices with Android 6.0+ or iOS 12+, and a basic internet connection. No expensive servers or special equipment required.

Question 2

How long does setup take?

Accepted Answer

Our streamlined setup process gets you running quickly: Day 1 for account creation, Week 1 for student and staff data import, Week 2 for staff training and customization, and Week 3 for going live. Our support team handles data migration and provides on-site training.

Question 3

Can teachers use it on any device?

Accepted Answer

Yes! MySapienta works on any device with Chrome, Firefox, Safari, or Edge. Native Android and iOS apps are available for teachers and parents, and the responsive design automatically adapts to screen size and orientation.

Question 4

How secure is our data?

Accepted Answer

We use enterprise-grade protection including encryption in transit and at rest, secure servers with 99.9% uptime, compliance with Ghana Data Protection Act 2012 (Act 843), role-based access control with two-factor authentication, automatic daily backups, and complete audit trails. Your school's data stays in Ghana.

Question 5

Does it work for International Schools?

Accepted Answer

Yes! MySapienta supports any curriculum including GES (Ghana Education Service standards), Cambridge (IGCSE/A-Level), IB, and American curriculums. You can even manage multiple curriculums in the same school.

Question 6

What support and training do you provide?

Accepted Answer

We provide comprehensive support including on-site training at your school, 24/7 help desk via phone, WhatsApp, and email, extensive video tutorials, and detailed documentation for administrators and teachers.

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